No worries - we'll get to the bottom of it! To start, when did you ship your Rockets Reverse bag? Please allow us 10 business days from date of shipment to process your Reverse and issue your credits. If you haven't already, make sure you've filled out a Reverse Form here.
If you sent back a Rockets Reverse bag according to our instructions, completed the required Reverse form on RocketsofAwesome.com/Reverse, and 10 days has passed since you shipped the Reverse bag, please contact our customer service team at help@rocketsofawesome.com for further assistance.