No worries - we'll get to the bottom of it! To start, when did you ship your Rockets Reverse bag? Please allow us 10 business days from date of shipment to process your Reverse and issue your credits. If you sent back a Rockets Reverse bag according to our instructions, completed the required Reverse form on RocketsofAwesome.com/Reverse and 10 days has passed since you shipped the Reverse bag, please contact our customer service team at firstname.lastname@example.org for further assistance.
Articles in this section
- What is Rockets Reverse?
- When will the program start?
- Can I return any kids' clothes or only Rockets of Awesome apparel? Is there a limit on how much I can send back?
- How many credits do I receive per worn item of kids apparel returned? How do I use the credits?
- I accidentally sent regular box returns in a Rockets Reverse bag, what should I do?
- Can you mail Rockets Reverse bags directly? Can I order extra bags? I did not receive or lost my reverse bag, can you send another? Can I send worn clothes in my own bag?
- Who is eligible? Is the program available to all customers? Why are Reverse bags not available to shop/eCommerce customers?
- What do you do with the clothing that is sent back?
- How can credits be used? Do credits expire? How quickly do I receive my credits?
- How do I track my Rocket Reverse bag?